We hold pricing and guarantee product availability for 14 days after the proposal date.
Weekend orders may be picked up on Thursday between the hours of 2:00 pm- 5:00 pm and Friday between 12:00 pm – 5:00 pm and are due back on Monday between 12:00 am – 5: 00 pm or Tuesday 12:00 pm – 5:00 pm. We are closed on Sunday. Weekday orders may be picked up the day before an event and are due back the day following. Please call with special circumstances or if you need special help. Additional days incur an additional day's rental fee without prior approval.
Rental services require a signed Customer Agreement and 50% deposit. Final payment with changes, substitutions and final counts are due one weeks prior to the event. Some items may be ordered or customized just for your order.
Our delivery charges begin at $50.00. A $500 minimum order is required to make a Saturday delivery. The delivery fee is calculated based on the number of items, bulkiness, and delivery location. All vases, containers and packing materials must be returned with your order, or fees will be assessed. Items must be gathered and ready for loading following event. Delivery includes drop off on Friday or Saturday and pick-up on Monday. Same day pick-ups and pick-ups after 5 pm incur additional fees. Items must be stored indoors, in a secure location until pick-up. If items are not available or accessible upon pick-up, another day's rental fee will be charged, and the customer may return the items, or schedule another pick-up time. If you, the renter, will not be available during pick-up, it is your responsibility to coordinate with the venue to ensure all items are gathered together in correct location. If customer has elected to not pay for setup charges, then you must provide all setup. If customer elected for no tear down, then all items must be torn down by customer, replaced into the appropriate boxes.
This fee includes the setup or installation of the rented item and/or applying only the decorations that WE PROVIDE. Fees are based on total number of items, assembly time and decorating involvement. We do not install or decorate with items that were not provided by us. The set-up fee does not include breakdown, cleanup or removal. A tear down service is available for an additional fee.
If items are returned late, the customer will be charged for an additional day. If items are not returned within three days and customer is not able to be reached, replacement fees will be assessed and charged to the credit card on file. Communication is important.
Rentals must be picked-up in a secure vehicle. Items must be returned on your due date to avoid additional charges. Any items missing upon return are automatically charged for replacement or late fee (additional day). Client is to inform us upon arrival is something is damaged or missing.
Renter assumes full responsibility of item upon possession, and agrees to pay full replacement cost for lost or damaged items.
Rental Prices are subject to change without notice. Price quotes are valid for 14 days. Orders with special pricing must be booked by the date specified. All rental prices are non-negotiable.
Twiggys does not issue refunds for any reason, including inclement weather. Should bad weather or wind become an issue, Twiggys reserves the right to refuse or release such items and offer a substitution of in-stock items to help facilitate and indoor function. The client assumes all risks and hardships involved with having an outdoor event. Please discuss “Plan B” with your coordinator. Twiggys is not responsible for revising your event design the day or two prior to your event, should inclement weather be ensuing. It is our desire that your event go as smoothly as possible. However, if you choose to chance the weather, the client assumes full responsibility for wind and weather damages. If Twiggys arrives for a delivery and the weather is bad or impending, we will call you or a contact person to discuss options. Please always provide an additional contact name and number should you be unavailable the day of your event.
A valid credit card must be kept on file. The credit card will be used for damages, missing items, late fees, replacement fees, cleaning fees, or added services as outlined above. The credit card will be charged if changes are made the day of the event, such as added services, labor or additional items are requested or required. If you submit a check that is subsequently returned, you will be required to pay in cash or credit card only. A $30 fee is assessed on all returned checks. Late payments – refers to any payment not received in our office fourteen (14) days prior to event date. Payments after this date will have to be made by cash or by bringing in client credit card and swiping it in our office which requires a client’s signature. Check payments are not accepted the week of the event
When you return your items on Monday or Tuesday, the staff will check the items in but is not responsible to check for missing or damaged items. This will be done by our staff and you will be notified by phone of any missing or damaged items within seven (7) days. Twiggys will notify you within one week of the event if damages are discovered, or items are found to be missing upon sorting, laundering and counting. Damaged items are discarded within 10 days unless the client requests to come pick them up. After 10 days, the client gives up rights to the item(s). Photos of damages will be submitted as proof upon request. If damaged items are not paid for within 7 days, the credit card on file will be billed, unless payment arrangements have been setup with the owner.
All order/service changes must be placed in writing or emailed as to avoid any confusion. A detailed invoice will be submitted following any changes to your order by email or text. Additional services require an appropriate deposit and will be charged to your credit card unless other terms are specified. Emails are considered legal and binding and do not require a signature to be valid. If changes are made the day of the event, a responsible party must sign for them upon delivery, pay with cash, or the credit card will be billed automatically. Substitutions are allowed with a 14 day notice. No substitutions are allowed within fourteen (14) days of the event. Items may be allowed based on availability.
Please be aware that once the contract is signed, and your event date scheduled, all other clients have been refused your specific rentals and services for your event date, and thus all payments are non-refundable. All services may be cancelled if received in writing no later than 30 days prior to the event. You would not be obligated to pay the balance of your invoice, unless you placed a special order for an out-of stock item which was purchased specifically for your event. In such cases, you would be contractually bound to pay the balance due on the account. Consulting packages contain services that are rendered on a daily basis leading up to the event and must be paid in full, even if the event is cancelled. A credit in the amount of the deposit will remain on file if the event is postponed.
By signing this agreement, you give Twiggys permission to use the photos that we take at your event on our website and advertisements, materials, etc, with the understanding that you will not profit from them in any way.
No services contained in this contract will be rendered, delivered, or available if balance is not paid in full prior to your event. The last day to remove items from your order is 2 weeks prior to your event.
If you, your family members and friends are opting to decorate yourself, or use your own decorator, such person(s) are also required to abide by our guidelines, but you (the client) will be held responsible for damaged or missing items.
If, upon arrival, Twiggys discovers that tables, containers or other items require cleaning before we can properly setup your rentals, Twiggys will charge your account for cleaning and preparing the necessary areas/items. Or, Twiggys may have to simply drop off items and proceed to another event with no refunds being issued for paid set-up fees.
Candles are not included with the rental. Only drip-less or mechanical candles may be used on our candelabras. If candelabras are returned with wax residue, a $25 cleanup fee per candelabra will be assessed. Unity Candles are keepsake items and are not included with Unity Stand rentals. Wrought Iron Candelabras do not include pillar candles.
All items must be free of debris and liquids before returning. Please discuss these services with your food provider. If the items are left in a full/dirty state, Twiggys will charge a fee of $25 per item.
Upon pickup or delivery, if Twiggys perceives that misuse will occur, we will NOT leave the items and no refunds will be issued.When you sign your order at pick up you are signing that you have received all of your items in good condition. You are also agreeing that the items are the correct items. Name: ___________________________________ Event Date: __________________________ Email:____________________________________ Cell Phone:___________________________ Home:____________________________________ Work: _______________________________
I would like my order delivered: yes or no Delivery Date: Time:____________Delivery Information:_________________________________________________________________________________________________________________________________Contact Name: Contact Phone: _________________ Cell: ___________________________________
Orders placed are subject to a 50% cancellation fee, even if the credit card payment has not been processed. Customer agrees to the Rental Terms and Conditions. Final Selection/ Counts and cancellations must be received no later than the Friday two weeks prior to the event. ALL PAYMENTS ARE NON REFUNDABLE.Signature:________________________________ Date:____________________________
We are so excited about our rental items and having the opportunity to share our wedding ideas with you. Check out all of our wedding rental items.